How can I request a quote for my event rental needs?

You can browse our online rental catalog and submit a request for the items you are interested in. Once we receive your request, our team will review your event details and send an invoice with payment information.

If you need assistance selecting rental items for your event, please feel free to contact us. We are happy to help!

What is the rental period?

Your rental period is based on the delivery and pickup times outlined in your invoice. Depending on the rental items and setup requirements, we may arrive early to ensure everything is delivered and professionally set up before your event begins.

There is no additional charge for early delivery when needed for setup, and your rental will remain available for the full duration agreed upon in your booking.

Do you offer delivery and setup?

Yes! All rental items are delivered and professionally set up by Rose Haven Event Rentals. Customer pickup is not available.

My event is at a venue. Can you deliver the rental items there?

Absolutely! We deliver to homes, event venues, and other approved locations within our service area.

Please provide your event location when submitting your rental request so we can review delivery availability and provide the appropriate delivery information.

What if my venue requires the rental items to be picked up after the event?

Please let us know about any venue-specific pickup requirements before booking. We will do our best to accommodate special arrangements when scheduling allows.

Additional fees may apply for special pickup requirements or scheduling outside of our normal service arrangements.

Are your rental items well-maintained and in good condition?

Yes! We take pride in providing clean and well-maintained rental items for our customers. Our inventory is regularly inspected and cleaned.

Because rental items are used, minor signs of normal wear may occasionally be present.

What happens if rented items are damaged during my event?

If an item is damaged, lost, missing, or returned excessively dirty, additional repair, replacement, or cleaning charges may apply.

Can I make changes to my rental order after it has been confirmed?

We try our best to accommodate changes based on inventory availability and scheduling.

Please contact us as soon as possible if you need to make changes to your order. Additional charges may apply depending on the requested changes.

How do I reserve my rental items?

Once your rental request has been reviewed and you have received your invoice, a $50 non-refundable booking deposit is required to secure your event date and requested rental items.

Do I need to be present when my rentals are delivered?

Yes. We ask that someone 18 years of age or older be present at the time of delivery to receive the rental items and sign the required paperwork. 

What time will my rental items be picked up?

Pickup times are scheduled based on your event and rental arrangements. Unless otherwise agreed upon, all rental items will be picked up no later than 8:00 PM.

If you require pickup after our standard 8:00 PM pickup time, an after-hours pickup fee will apply.

What is your cancellation policy?

Cancellations must be submitted by email.

If you cancel more than seven (7) days before your event, payments made toward your order may be refunded, excluding the $50 non-refundable booking deposit.

Cancellations made within seven (7) days of your event are not eligible for a refund. However, you may request to reschedule your event within six (6) months of the original event date, subject to availability.

How far in advance should I book my rental items?

We recommend booking as early as possible to ensure the best availability, especially during busy seasons and popular event dates.

Where can I read the full Terms & Agreement?

You can review our complete Terms & Agreement for detailed information regarding reservations, payments, cancellations, weather, delivery, rental responsibilities, and additional charges.