Rose Haven Event Rentals

1. Reservations & Payment

All reservations are confirmed only after speaking with a Rose Haven Event Rentals team member, receiving an official invoice via email, and submitting the required payment.

For reservations made more than seven (7) days prior to the scheduled delivery date, a $50.00 non-refundable security deposit is required to secure the event date and requested rental items. The deposit will be applied toward the Client's total balance.

Requested rental items will be held for up to forty-eight (48) hours while awaiting the required deposit. If the deposit is not received within forty-eight (48) hours of the invoice being sent, the reservation hold may expire and the requested rental items may be released and made available to other customers.

Full payment is due no later than seven (7) days prior to the scheduled delivery date. Failure to submit full payment by this deadline may result in cancellation of the reservation.

By submitting payment, the Client acknowledges and agrees to all Terms & Conditions outlined herein.

2. Last-Minute Bookings

Orders placed within seven (7) days of the scheduled delivery date are considered last-minute bookings and require full payment to secure the requested rental items.

Rose Haven Event Rentals will hold requested items for up to twenty-four (24) hours while awaiting payment. Payment must be received within twenty-four (24) hours of the invoice being sent.

If payment is not received within twenty-four (24) hours, the reservation hold may expire and the requested rental items may be released and made available to other customers.

Last-minute bookings are subject to the same cancellation, weather, rescheduling, and rental policies outlined in this agreement.

3. Cancellations, Refunds & Rescheduling

All cancellations must be submitted by email to [email protected].

• Cancellations made more than seven (7) days prior to the scheduled event date:
  The Client will receive a refund of payments made, excluding the $50.00 non-refundable security deposit.
• Cancellations made within seven (7) days of the scheduled event date:
  No refund will be issued. The Client may request to reschedule the event for a future date within six (6) months of the original event date, subject to availability.

Rescheduled events must occur within six (6) months of the original event date and are subject to inventory availability and current pricing, if applicable.

4. Delivery & Setup

All rental items are delivered and professionally set up by Rose Haven Event Rentals. Customer pickup is not available.

Delivery and setup times are scheduled in advance and may vary based on logistics, event location, site accessibility, and the rental items included in the order.

The Client is responsible for ensuring clear, safe, and unobstructed access to the delivery and setup area. Delays or additional labor caused by restricted access may result in additional fees.

5. Rental Period & Time Window

Rental periods are based on the agreed-upon delivery and pickup times outlined in the invoice.

Equipment must remain on-site and available for pickup at the scheduled time. Late pickups, restricted access, or delays caused by the Client or venue may result in additional labor or extended rental fees.

All rental items are scheduled to be picked up no later than 8:00 PM. If you require pickup after our standard 8:00 PM pickup time, an after-hours pickup fee will apply.

6. Use of Rental Equipment

All rental items must be used solely for their intended purpose. Equipment may not be moved, altered, or relocated from the original setup location without prior approval from Rose Haven Event Rentals.

The Client assumes full responsibility for all rented items from the time of delivery until pickup.

7. Damage, Loss & Theft

The Client is responsible for any damage, loss, or theft of rental items occurring during the rental period, excluding normal wear and tear.

Repair or replacement costs will be assessed based on the nature and extent of the damage or loss and charged to the Client accordingly.

8. Cleaning Policy

All rental items must be returned in the same clean condition in which they were delivered.

Items returned excessively dirty, including but not limited to food residue, mud, paint, wax, or other substances requiring special cleaning, may be subject to a cleaning fee.

Cleaning fees will be determined based on the labor, time, and materials required and may be charged to the payment method on file.

9. Event Site Conditions & Special Setup

The Client is responsible for ensuring the event site is suitable for setup, including adequate space, safe working conditions, and appropriate ground conditions.

Additional labor fees may apply for difficult terrain, limited access, stairs, long distances, sloped or tiered areas, or other conditions requiring additional time or labor.

Clients with sloped or tiered backyards or other unusual setup conditions should contact Rose Haven Event Rentals before booking so available setup options can be discussed.

Rose Haven Event Rentals reserves the right to refuse setup or remove equipment if site conditions are deemed unsafe.

10. Weather & Outdoor Events

The Client assumes responsibility for weather-related risks associated with outdoor events and rented equipment.

For weather-related cancellations:

• More than seven (7) days prior to the event: Payments may be refunded, excluding the $50.00 non-refundable security deposit.
• Within seven (7) days of the event: No refund will be issued. The Client may request to reschedule the event within six (6) months of the original event date, subject to availability.

Once the event is within seven (7) days, all payments are non-refundable regardless of weather conditions, subject to the rescheduling option described above.

The Client is responsible for taking reasonable precautions to protect rental items from rain, wind, excessive moisture, extreme heat, or other damaging conditions. Any weather-related damage to rental items may be charged to the Client.

11. Additional Charges Authorization

By agreeing to these Terms & Conditions, the Client understands that additional fees may result from, but are not limited to:

• Failure to comply with these Terms & Conditions
• Damaged, dirty, lost, or missing rental items
• Unauthorized changes to delivery or pickup arrangements
• Delayed pickup or restricted access
• Extended rental time
• Additional labor required due to site conditions or circumstances caused by the Client

Additional charges will be assessed based on the nature of the issue, the items involved, and the time or labor required to resolve it. An itemized breakdown of additional charges will be provided when applicable.

12. Special Requests or Notes

Clients with special requests or event-specific accommodations must provide all relevant details at the time of booking. Requests submitted after booking are subject to availability and are not guaranteed.

13. Photo & Marketing Release

Rose Haven Event Rentals reserves the right to photograph rental setups for marketing, portfolio, and promotional purposes. Photos will not intentionally identify clients unless prior consent is given.

14. Force Majeure

Rose Haven Event Rentals shall not be held liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to severe weather, natural disasters, government restrictions, power outages, or emergencies.

In such circumstances, Rose Haven Event Rentals reserves the right to reschedule services when reasonably possible.

15. Liability & Hold Harmless Agreement

The Client agrees to release, hold harmless, and defend Rose Haven Event Rentals, its owners, employees, and contractors from claims, damages, injuries, or losses arising from the use, possession, or operation of rental equipment during the rental period, except where prohibited by law.

16. Right of Refusal

Rose Haven Event Rentals reserves the right to refuse service, cancel a reservation, or remove equipment if an event poses a safety risk or violates company policies or these Terms & Conditions.

17. Acceptance of Terms

By placing an order and submitting payment, the Client acknowledges that they have read, understood, and agreed to these Terms & Conditions.

The Client agrees to be responsible for valid charges resulting from a breach of these Terms & Conditions, including but not limited to damage, loss, excessive cleaning, late pickup, extended rental time, additional labor, or failure to follow rental instructions.